Need to Know

For terms, conditions and information regarding your booking and stay with us, please see below.

Privacy Policy

This notice describes how 777 Hotels Ltd t/a The Bridge House Hotel (referred to as “The Bridge House”) processes your personal data as a controller. Our address is The Bridge House Hotel, 2 Ringwood Road, Ferndown, BH22 9AN, United Kingdom. Please do not hesitate to contact us for specific matters on 01202 578 828, option 1.

You have the right to object to some of the processing which The Bridge House carries out.

This notice applies to:

  • Bookers
  • Guests
  • Visitors
  • Callers
  • Other Customers.

And anyone contacting, visiting or using our:

  • Websites.
  • Apps.
  • Reservation Centre.
  • Guest Relations Team.
  • Hotels and other premises.

Summary of the purposes for processing your personal data and the legal basis for doing so:

  • We process personal data to make, amend and administer room bookings, provide hotel services, process and store payment details and provide other products and services (such as meals and car parking). We also deal with enquires, gather customer feedback, undertake market research and direct marketing (including analysis to create profiles), in our legitimate interests to promote our business and improve our service and delivery.
  • When booking with us, we don’t ask for accessibility, dietary, health or other sensitive personal data. If you (or someone on your behalf) do provide such information to us, please be aware we may need to ask for your explicit consent. In some cases, it may be permissible for us to have such data as it is in your vital interests that we do so.
  • When you post on social media about our business, we may use your contact details to respond to any complaints or comments, on the legal basis of our legitimate interests.
  • In our legitimate interests, we also seek to prevent and detect crime as well as protect our business and premises.
  • In order to fulfil the above purposes:
    • We disclose your personal data to payment providers, technology providers, insurers, and other specialist professional and technical service providers and advisers, to manage your bookings, arrange payments, and provide services.
    • We may transfer your personal data outside the European Economic Area (the EU Member States plus Iceland, Lichtenstein and Norway) and, where we do this, we will use safeguards to protect your data.
    • We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or our legitimate interests. Where we process personal data on the basis of your consent, we will retain it for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.

Your Rights:

  • Any consent(s) you give us may be withdrawn at any time.
  • You have an absolute right to object to direct marketing (and any profiling for the purposes of direct marketing) at any time.
  • You also have the qualified right to:
    • Request access, rectify, and erase your personal data object to processing for any purpose where we rely on our legitimate interests as the legal basis.
    • Restrict processing.
    • Supply or transfer your personal data in a portable format.
    • Where you exercise any of your rights, we will process your personal data to comply with your request in accordance with our legal obligations.
    • Where we use automated decision-making, you have the right to human intervention, to add a statement, and to have the decision reviewed.
    • You have the right to lodge a complaint with a data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner. Details of all EU supervisory authorities can be found at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
    • We may provide additional information during the booking and check-in process and at other points at which we collect your personal data.
    • If you wish to exercise your rights, please call us on 01202 578 828, and ask to speak to our privacy policy manager.

Terms & Conditions

Loss or damage:
The guest is responsible to ‘The Bridge House Hotel’ for any loss or damage caused by any act or neglect of the guest and shall pay the amount required to make good this damage. Should any loss or damage come to light after the guests have departed, we reserve the right to charge the guest’s credit/debit card and or send an invoice for the amount required to make good or remedy any such damage.

No Smoking Policy:
For the comfort of all our guests we operate a strictly no smoking policy. We reserve the right to terminate a guest’s stay if this policy is ignored and apply a deep cleaning charge of £100.

Booking Terms

Cancellation Policy

For standard rates you have until 9am, 48 hours before your day of arrival. If you cancel or amend after this time you will be charged the cost of your first night’s stay. For saver rates they are all non-refundable.

Accessibility Statement

Accessibility statement for The Bridge House Hotel

This accessibility statement applies to www.thebridgehousehotel.co.uk
This website is run by 777 Hotels Ltd. We want as many people as possible to be able to
use this website. For example, that means you should be able to:

  • Change colours
  • Contrast levels and fonts using browser or device settings
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using a keyboard or speech recognition software
  • Listen to most of the website using a screen reader (including the most recent
    versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text
  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • You cannot skip to the main content when using a screen reader
  • There’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility
requirements, contact:
Reception: info@thebriddgehousehotel.co.uk / 01202 578 828

If you need information on this website in a different format like accessible PDF, large print,
easy read, audio recording or braille:
email info@thebridgehousehotel.co.uk
call 01202 578 828

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public
Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
(the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,
contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility
The Bridge House Hotel is committed to making its website accessible, in accordance with
the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility
Regulations 2018.

Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2
AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2
AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or
‘the non-compliances and exemptions’] listed below.
Having run the website through a compliancy checker, it is 75% compliant. The main issue is
the contrast between the text and the background not being enough for users with limited
sight. The site should generally be OK for screen readers, apart from the images.
Some images do not have a text alternative, so people using a screen reader cannot access
the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images as soon as possible. When we publish new
content, we’ll make sure our use of images meets accessibility standards.